Existing Gap Filling

One Grievance Portal Instead of 30

Submitted by INDDN Team · 2 months ago

Every state runs its own grievance redressal portal with a different login, tracking ID format, and escalation process. A citizen who moves states - or just deals with both a state and a central scheme - has to learn an entirely new system each time. A single tracking layer on top of the existing portals, not a replacement, would let one person follow every complaint they've filed, anywhere, in one place.

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2 Comments

Ananya Rao · 2 months ago

Even a shared tracking ID format across states would be a big improvement on its own.

Vikram Suresh · 2 months ago

This needs to be state-government-led or it just becomes yet another portal nobody actually adopts.